Returns & Exchanges
At Ozone, we want your home to feel perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. Please ensure all original packaging is intact to qualify for a full refund or exchange.
Initiate Your Request
Log into your Ozone account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Carefully repackage your items in their original boxes with all protective padding to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing