Frequently Asked Questions
Everything you need to know about shopping for your home at Ozone.
What is the typical delivery timeframe for furniture items?
Standard shipping for small decor takes 3-5 business days. For larger furniture pieces, our white-glove delivery service typically takes 7-14 business days, including professional assembly and packaging removal.
Do you offer a warranty on Ozone products?
Yes, all Ozone furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity. Specific premium collections may offer extended 5-year coverage.
Can I return a product if it doesn't fit my space?
We offer a 30-day return policy for most items in original condition. Please note that a restocking fee may apply to oversized furniture, and custom-made pieces are non-refundable.
Are your wood products sustainably sourced?
Sustainability is at the core of Ozone. 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home investments.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our logistics partner will contact you via phone 24-48 hours prior to arrival to schedule a delivery window.